Dasar Privasi App 918Kiss – Perlindungan Data Peribadi Pemain Malaysia

1 Introduction & Scope of This Privacy Policy

This Privacy Policy ("Policy") is published by app 918kiss ("we", "platform") and applies to all individuals who register, visit, or use any services provided through the app918kiss.net website and our mobile application. This Policy takes effect on the date stated above and supersedes all previous versions.

We understand that trust is the foundation of the relationship between a platform and its members. When you entrust your personal data to us — whether during account registration, making a deposit via Touch 'n Go eWallet or GrabPay, or while playing slots and Live Casino games — you have every right to know exactly how that information will be used, protected, and stored.

This Privacy Policy is written in plain language that everyday Malaysian users can easily understand. We do not hide behind complicated legal jargon. Our goal is complete transparency – you know what we collect, why we need it, and what we do with it. Simple as that.

2 Jenis Data Peribadi yang Kami Kumpul

App 918kiss only collects data that is strictly necessary to provide our services safely and effectively. The following are the categories of data we collect:

We do not collect data irrelevant to platform operations, such as medical information, religious beliefs, or political views. Sensitive data such as credit card numbers is not stored directly by us — it is processed through PCI DSS-certified payment gateways.

3 How We Collect Your Personal Data

App 918kiss collects your personal data through several distinct channels, all within the context of your use of our platform:

• Account registration: When you register a new account at app 918kiss, you provide basic information such as your name, Malaysian phone number, email address, and password. The SMS OTP verification process ensures that the phone number you register is a valid, active number belonging to you.
• Identity verification (KYC): To meet anti-money laundering (AML) compliance and licensing requirements, we may ask you to submit a copy of your MyKad or passport along with proof-of-address documents. These documents are stored securely and accessed only by authorised personnel.
• Transaksi kewangan: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX, our platform records the transaction details, including payment method, amount, time, and transaction status. This is required for financial accounting and security purposes.
• Gaming activity: Your game history — including bets placed on slots, Live Casino (Baccarat, Roulette, Dragon Tiger), Sports Betting on the Malaysia Super League or EPL, and lottery — is retained as part of your account records. This is necessary for calculating winnings, resolving disputes, and meeting regulatory audit requirements.
• Automatic platform usage: Like most online platforms, the 918kiss app automatically collects certain technical data when you visit or use our platform, including your IP address, device type, operating system, and usage patterns. This data is used for security, fraud detection, and improving the user experience.
• Komunikasi dengan sokongan: When you contact our support team via email at support@app918kiss.net or live chat, those communication records are retained for quality control purposes and to assist with resolving future complaints.

4 How We Use Your Personal Data

App 918kiss uses the personal data it collects solely for legitimate and necessary purposes. We do not use your data for any purposes you would not expect. The following are the primary purposes for which your data is used:

• Account management: Creating and maintaining your account, processing logins, updating profile information, and processing withdrawal requests to your Malaysian bank account or e-wallet.
• Transaction processing: Securely processing deposits and withdrawals, verifying payments through Malaysian local payment methods, and sending you transaction receipts or notifications.
• Penyediaan perkhidmatan permainan: Gives you access to all games on app 918kiss — including slots, Live Casino, Sports Betting, and lottery — and lets you track your winnings, bonuses, and account balance.
• Keselamatan & pencegahan penipuan: Detecting suspicious activity, preventing unauthorised access to your account, identifying fraud attempts, and meeting anti-money laundering (AML) obligations.
• Service communications: Sending transaction notifications, account security alerts, important policy updates, and customer support communications that you have requested.
• Marketing (with your consent): Where you have given your consent, we may send you information about promotions, bonuses, and new offers on app 918kiss that may interest you. You can withdraw this consent at any time through your account settings or by contacting us.
• Legal compliance: To fulfil our legal obligations under applicable Malaysian law, including the PDPA, anti-money laundering legislation, and regulatory licensing requirements.
• Platform improvement: Analysing usage patterns in aggregate (not at an individual level) to improve the design, performance, and overall user experience of app 918kiss.

5 Data Sharing – Who Can Access Your Data

App 918kiss does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is a non

• Payment service providers: E-wallet and banking providers in Malaysia, such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-participating banks, receive only the information necessary to process your transaction. They are subject to their own privacy policies and the regulations of Bank Negara Malaysia.
• Third-party game providers: Game studios partnered with the 918kiss app may receive your username and game records as needed to operate games and verify winnings. They do not receive your full identity information or financial details.
• Technical service provider: Companies providing technical infrastructure, cybersecurity services, or platform analytics may process certain data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.
• Regulatory bodies and authorities: App 918kiss mungkin perlu mendedahkan data peribadi anda kepada badan pengawal selia, agensi penguatkuasaan undang-undang atau mahkamah apabila dikehendaki oleh undang-undang Malaysia yang berkuat kuasa atau perintah mahkamah yang sah. Kami tidak akan mendedahkan maklumat tersebut melebihi apa yang dikehendaki oleh undang-undang.
• Business acquisition or merger: In the event of a business acquisition or merger, member data may be transferred as part of the business assets. You will be notified in advance via email and in-platform notification before any such transfer takes place, and you will have the option to delete your account if you do not agree.

All third parties with access to your data are bound by strict confidentiality and data protection agreements. We conduct thorough due diligence on all partners to ensure they uphold data protection standards equivalent to our own.

6 Data Retention & Security Measures

The security of your personal data is a core technical priority for the 918kiss app. We continuously invest in industry-grade security infrastructure to ensure your data remains protected at all times:

• 256-bit SSL encryption: Semua data yang dihantar antara peranti anda dan pelayan app 918kiss disulitkan menggunakan protokol TLS 1.3 dengan kunci 256-bit – standard yang sama digunakan oleh institusi perbankan dan kewangan terkemuka di Malaysia.
• Data encryption at rest: Sensitive data stored in our databases, including passwords and financial information, is encrypted using industry-grade encryption algorithms. Your password is never stored in plain text.
• Strict access controls: Only specifically authorised personnel who require access to carry out their duties may access member data. All access is logged and monitored. System administrators undergo background checks and must adhere to strict security protocols.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect suspicious activity, intrusion attempts, and unauthorised access. Any identified threats are responded to immediately by our security team.
• Two-factor authentication (2FA): 2FA is available for all 918kiss app member accounts, and we strongly encourage you to enable it. 2FA adds an extra layer of protection, ensuring that only you can access your account even if your password is compromised.
• Sandaran data selamat: Your account data is regularly backed up to a separate, secure storage location to prevent data loss from technical failures or unforeseen disasters.

7 Cookie Policy

App 918kiss uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the app 918kiss platform. For analytics and preference cookies, you may opt out without affecting your ability to play or make transactions.

8 Your Rights Relating to Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and app 918kiss's own policies, you have the following rights in relation to the personal data we hold about you:

• Right to access: You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 days of receiving a valid request.
• Hak pembetulan: Jika mana-mana data peribadi yang kami simpan adalah tidak tepat atau lapuk, anda berhak untuk meminta pembetulan. Untuk data asas seperti nombor telefon dan alamat e-mel, anda boleh mengemaskininya sendiri melalui tetapan akaun app 918kiss.
• Right to erasure: You may request the deletion of your personal data under certain circumstances – for example, when the data is no longer needed for the purpose for which it was originally collected. However, we may need to retain certain data to fulfil our legal obligations.
• Right to restrict processing: Anda boleh meminta kami untuk mengehadkan pemprosesan data anda dalam situasi tertentu, seperti semasa anda mempertikaikan ketepatan data atau semasa kami menilai permintaan bantahan anda.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will immediately stop processing your data for that purpose.
• Right to withdraw consent: Di mana pemprosesan data kami berdasarkan persetujuan anda, anda boleh menarik balik persetujuan tersebut pada bila-bila masa. Penarikan balik persetujuan tidak menjejaskan kesahihan pemprosesan yang dilakukan sebelum penarikan balik.

To exercise any of the rights above, please contact us by email at support@app918kiss.net, stating which right you wish to exercise and providing sufficient information for us to verify your identity. We will respond to your request within 21 days of receipt. No fee is charged for reasonable requests.

9 Protection of Children's Data

App 918kiss is an entertainment platform that for adults aged 18 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

During the registration process, we collect date of birth and conduct age verification to ensure players meet the minimum age requirement. If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

10 Cross-Border Data Transfers

In the course of platform operations, the 918kiss app may transfer your personal data to servers or service providers operating outside Malaysia. This includes cloud service providers, international game studios, and technical support systems.

Where cross-border data transfers occur, we ensure adequate protections are in place through:

• Data processing agreements that require recipients to uphold data protection standards equivalent to Malaysia's PDPA requirements
• Use of internationally recognised standard data protection clauses in contracts with overseas service providers
• Pemilihan rakan kongsi teknologi yang beroperasi di bawah zon undang-undang perlindungan data yang diiktiraf dan ketat

Kami hanya memindahkan data yang benar-benar diperlukan untuk tujuan operasi dan sentiasa dengan perlindungan kontraktual yang mencukupi untuk memastikan data anda kekal selamat walaupun diproses di luar negara.

11 Changes to This Privacy Policy

App 918kiss reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or operational circumstances. We are committed to giving members adequate notice before any material changes take effect.

When we make changes to this Privacy Policy:

• Tarikh "Kemaskini Terakhir" di bahagian atas halaman ini akan dikemas kini
• Material changes will be communicated via email to your registered address at least 14 days before it takes effect
• Notifikasi dalam apl app 918kiss akan dipaparkan apabila anda log masuk selepas dasar dikemas kini
• You may be asked to acknowledge the updated policy the next time you log in

Your continued use of the 918kiss app platform after any amendment takes effect constitutes your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data before the new policy comes into force.

12 Contact Us – Regarding Your Data Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. We take every privacy enquiry seriously and are committed to providing accurate, meaningful responses within a reasonable timeframe.